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1. Introduction
Thank you for shopping with raidor.shop. We strive to provide you with high-quality jewelry, including our stunning necklaces and earrings. If you are not completely satisfied with your purchase, we are here to help with our Refund and Returns Policy.
2. Return Eligibility
To be eligible for a return, please ensure the following:
- Condition: The item must be unused, in its original condition, and in the original packaging.
- Time Frame: Return requests must be made within 14 days of receiving your order.
- Proof of Purchase: A receipt or proof of purchase is required to process the return.
3. Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on earrings if the hygiene seal has been broken or removed.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@raidor.shop with your order number and a brief explanation of the reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.
- Prepare Your Package: Pack the item securely in its original packaging, including all accessories, manuals, and any other items that came with it.
- Ship the Package: Send the package to the address provided in the Return Authorization instructions. Please use a trackable shipping service or purchase shipping insurance to ensure the safe return of the item.
5. Refund Process
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
6. Exchange Policy
Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Shipping Costs
- Return Shipping: You are responsible for paying the return shipping costs unless the item received was defective or incorrect.
- Original Shipping Costs: Original shipping costs are non-refundable.
8. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@raidor.shop. We will provide instructions for returning the item and will cover the return shipping costs.
9. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
- Email: support@raidor.shop
Thank you for shopping with raidor.shop. We appreciate your business and are committed to providing you with a positive shopping experience.